FAQs

  • Yes! We’re happy to offer international shipping to the following countries:

    • 🇺🇸 United States – All 54 states and territories

    • 🇬🇧 United Kingdom – England, Scotland, Wales, and Northern Ireland

    • 🇨🇦 Canada – All 13 provinces and territories

    • 🇳🇿 New Zealand – All 17 regions

    • 🇮🇪 Ireland – All 26 counties

    • 🇸🇪 Sweden – All 21 provinces

    • 🇩🇰 Denmark

    • 🇳🇱 Netherlands

    • 🇦🇹 Austria

    • 🇫🇷 France – All 13 regions

    • 🇩🇪 Germany

    • 🇭🇰 Hong Kong SAR

    • 🇯🇵 Japan

    • 🇸🇬 Singapore

    • 🇭🇷 Croatia

  • We offer a flat international shipping rate of $20 AUD (approx. $13 USD) for all eligible destinations listed above. This rate applies to standard-sized packages and will be automatically applied at checkout — no surprises!

    Please note: This shipping fee does not include any import duties, taxes, or customs charges that may be applied by your local government.

  • Yes, in many cases customs duties, VAT, or import taxes may apply depending on your country’s regulations. These charges are not included in your order total and may be billed separately by your country’s customs office or postal service.

  • At this time, we do not offer prepayment of international duties or taxes. We recommend checking with your local customs office for estimated import fees before placing your order.

  • No, your Terrana phone case is designed to withstand everyday use and water exposure without disintegrating. It’s made from durable, biodegradable materials that only break down when exposed to the right conditions-like being buried in soil.

  • Prolonged sun exposure won’t cause your phone case to degrade immediately. However excessive exposure to the sun could affect the appearance of your case over time.

    To maintain its aesthetics, we recommend storing your case out of direct sunlight when not in use.

  • Terrana phone cases are compostable and will naturally break down in soil after approximately 6 months, depending on environmental conditions.

    This means your case will safely return to the earth, leaving no harmful waste behind once its life cycle is complete.

  • Yes! Our cases are built for everyday durability and protection. While they are biodegradable, they’re built to last throughout your daily activities, providing the same level of protection as traditional phone cases.

  • Absolutely! Our phone cases are designed to fit securely and protect your phone. The materials used are non-toxic, ensuring your phone stays safe from harmful chemicals.

    For more information on our materials used, click here.

  • Yes. Our materials are independently tested by SGS and found to contain none of the 219+ harmful substances regulated under the EU REACH framework — widely considered one of the world’s strictest chemical safety standards.

  • To keep your case looking at its best, clean it gently with a damp cloth when necessary. Avoid harsh chemicals or abrasive materials that could damage the case. As with any phone case, regular care will help prolong its life and preserve its appearance.

  • We recommend composting your Terrana phone case instead of throwing it in the trash. If composting isn’t possible, please check with your local waste management system to see if there are any biodegradable disposable options available.